I mentioned to Louann Chatani at Ashley Furniture that mom was still getting used to the new sofa. Mom is only 4'10" tall so it was taking some getting used to sitting on the new sofa.
Louann is so wonderful about following up to make sure we were enjoying what we bought from her store.
She sent me this e-mail:
Louann is so wonderful about following up to make sure we were enjoying what we bought from her store.
She sent me this e-mail:
"Hi Kay,
Thank you so much for sharing your very cheerful sofa
story. I just wanted to make a suggestion -- maybe this will help Mom to keep
from sliding off the leather furniture. Last year, I had purchased from
Ross (Dress for Less), a couple of small footstools. They were very inexpensive
(less than $10 each ) and are very small and lightweight. They are about 12
inches square and about 4-5 inches high. I like to use it under my desk
because our laminate floor is very cold and hard. My youngest son
likes it because he is still too short to reach the floor with the big giant
desk chair he likes to use. A similar footstool might be
helpful for your Mom, raising her knees a slight bit might help her to keep
from sliding. If you can't find it at Ross, I had seen something similar
in a mail order catalog (unfortunately don't remember which one ), I think they
might be called a French footstool and supposedly is helpful for back
posture. But don't forget to push it out of the way when not in use,
I would hate for anyone to trip. I will send you a photo separately so
you will know what to look for. Hope it helps !!!
Happy Holidays to all !
Louann"
Well we went out to Ross and found the French footstool. It cost just $6.99! Yahoo! We also bought it on Tuesday and got the Senior discount. Mom is using it now. She says she likes it and I see her using it all the time.
Hmmm... I'm tempted to get one for myself now.
Don't you think Louann deserves the Customer Service award?
Don't you think Louann deserves the Customer Service award?
That's terrific! Glad the stool helps your mother to sit comfortably.
ReplyDeleteGreat service - Louann certainly deserves official recognition.
ReplyDeleteFunny, I was just a minute ago fantasizing about having something warm under my freezing feet. Jerusalem just turned cold, like 40-50 degrees F.
ReplyDeleteNow if we could just combine your mom's French footstool with a heating pad, it would save me.
Maybe Louann knows? Na, not in Hawaii, I suppose.
Actually I just found this on Amazon:
an ergonomic heated footrest!
http://www.amazon.com/gp/product/B0013V6PDG/ref=pd_lpo_k2_dp_sr_3?pf_rd_p=1278548962&pf_rd_s=lpo-top-stripe-1&pf_rd_t=201&pf_rd_i=B0006H7I6Q&pf_rd_m=ATVPDKIKX0DER&pf_rd_r=14K0MYFG03D94SDXA4S7
What a great idea. I am a shorty and want one. Wonder if it would fit in my purse:)) I'm off to Amazon. Thanks.
ReplyDeleteLouann definitely deserves recognition for going above an beyond.
ReplyDeleteWas Arkansas Patti planning to shoplift the foot stool?
How kind of Lou Ann to take the time to help your mom. She wasn't out to make a sale for her company, she just wanted a happy customer. She definitely deserves the customer service award!
ReplyDeleteSuper idea for us short people. I can relate to the pillows in the back and the need for a foot stool. I've seen some cute early American foot stools with needlepoint covers of eagles. It is hard to find furniture that isn't designed for a person who is 6 feet tall.
ReplyDeleteI always have pillows at my back, too. I just love that little footstool, but best of all the nice personal attention you received from Lou Ann!
ReplyDeletehey, I could use one under my computer desk...neat and helpful idea....lol!
ReplyDeleteWonderful story. Don't you love it when salespeople are helpful. The stool is perfect for your Mom. Dianne
ReplyDeleteAbsolutely Louann deserves an award! And what a great idea!
ReplyDeletewhat a great idea, she looks very comfy!
ReplyDeleteWhat a wonderful solution, great customer service and your mom looks so cute and comfortable!
ReplyDeleteI have heard great things about Ashley Furniture. We now have a store here in Fresno, and maybe, should we ever need furniture again, I will go there.
ReplyDeleteLouann does indeed deserve a Customer Service award! What a kind woman to email you with what was the perfect solution. Your mom looks so sweet sitting with her new footstool!
ReplyDeletein-DEED!
ReplyDeleteAloha from Waikiki
Comfort Spiral
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Oh how nice that was and it seems to be perfect...
ReplyDeleteThat is just perfect! I love the idea, and yes, Louann deserves an award for customer service.
ReplyDeleteMy mom is 4'10" also. Daddy used to have the furniture specially made for her when we were younger. She has a little leather pillow with a handle on it that she takes to church so she can put it under her feet.
I'm going to look for one of these to put under my desk. Love it!
Hello Kay,
ReplyDeleteI am amazed at the customer service provided by Louann. It is always thoughtful suppliers like this we would like to deal and recommend to others.
I am happy to see your mom sitting comfortably now. I am one person who can never sit in a proper posture in a sofa and I always slide to the corner to rest my head and hack. I know it is a bad habit. But I do it automatically unless it is some official meeting.
Wish you and your family a wonderful Sunday,
Joseph
What wonderful customer service. And a great idea too. I'm five foot tall and have similar problems with sliding off our leather sofa, so might look out for a footstool to try. Luckily we bought quite a small suite, so I only have to use one cushion behind me!
ReplyDeletethose excellent solution .... always turn out to be simple things don't they? But to think it up, almost like inventing the wheel. The solution has to be known or seen. Then passed on. I bet they work under a computer desk too.
ReplyDeleteYour mother looks so comfy sitting there with her little French footstool. It looks like a perfect solution.
ReplyDelete