I thought the traveling mug was gorgeous and couldn't wait to try it. I followed the directions to clean it before use and discovered that there was a dent at the bottom. I think the mug was damaged before they sent it because even without packing, how can a stainless steel mug be dented so badly even if it got bounced around? I thought I could let it go but the dent caused the mug to wobble a bit.
Since the mug is larger on top, I felt I needed the mug to be stable.
I looked online at the Amazon website and had a hard time finding how to go about doing a replacement. After a little searching about, I learned you had to open the Returns page. They give you a space to write your complaint so I did... in detail. I told them it was annoying that I would have to now search for packing material and make sure I get to the post office to send the damaged mug back to them before 30 days were up or I would be charged double for the damaged mug and the replacement. I also said I didn't think this made sending a gift through Amazon such a great thing since it could be an annoyance to the recipient.
Surprisingly, they got back to me within a couple of hours. They said I didn't have to send the damaged mug back and that they would credit my son's credit card or send me a gift card for the amount he spent.
I wrote back to say I'd prefer they credit my son's card since I'll have my mixes and a replacement mug. I did mention that I had a blog and would mention their nice customer service.
I'll have to say I was surprised at what great service Amazon did provide. For such a large company it's amazing that they got back to me so quickly. I'll be waiting to see when I get the replacement mug and how quickly my son gets his refund.