Friday, January 9, 2009
After we moved to Hawaii last July, we bought a Cuisinart blender. I have their food processor and liked it so I figured the blender would be good, too. Ummm.... also... Macy's was having this fantastic sale so it was too good to pass up. When we brought it home, I did notice that the rubber gasket ring was rather flimsy but I didn't worry because I had a spare blender that we brought from Illinois.
Would you believe we had two blenders in Chicago because Art won them in a photo contest some 30-40 years ago? We used one of them for 30 years but gave it to a friend in Chicago and brought the other unused one with us.
One night, I discovered that my nephew in Hawaii didn't have a blender so I gave our new/old Chicago blender to he and his wife. I'd bought the new, new Cuisinart blender because it had a larger glass decanter for giant smoothies and kept the spare one specifically for that gasket.
And so of course, 2 weeks later I discovered a little cut in the little rubber ring gasket sealer thingy on my Cuisinart blender. Doggone it! I checked the Cuisinart website and found it had the gasket which was selling for under $3.00 but the shipping was $5.99 or something like that. I balked at paying so much for a little gasket so I sent an e-mail to them on Sunday saying I registered the blender online when I bought it but couldn't find the receipt yet. I said I didn't know how long the warranty was for and asked what I should do.
The site informed me that I would be contacted right away. Two days passed and no e-mail back. Sigh. We started looking at hardware stores, etc. I went to Macy's and they gave me another site to contact that sold those kinds of things. Sigh...
Then yesterday, out of the blue I get a phone call from Cuisinart. The first thing Shannon asks me is, "Tell me, am I really speaking to somebody from Hawaii?"
We had a very nice chat. She said the blender had a 3 year limited warranty from the time of manufacture which was January, 2008 unless I could find the receipt in which case the warranty would be from the date of purchase.
When she found out that it was just that little gasket, she said she'd just have it sent and I wouldn't have to pay for the shipping cost. She joked that this would mean I'd have to let her stay with me if she ever got over to Hawaii.
Let me just say, I am a very happy camper now. I'm glad that's fixed because we'll be flying off to Chicago tonight to spend a month with our granddaughter and her family.
I hear it's cold over there.