Saturday, November 15, 2008
Expecting Aloha from Sales Associates
We were at Sam's Club today and I heard the check out fellow tell the person in front of me that she really could have gotten another bag of pretzels free with the price of one. He asked her if she'd like to go get another bag. She decided to return the bag and come back again another time to get the two bags.
When it was my turn I told him that I thought he was very good at his job and that people appreciate the sort of help he gave. He said he tries his best and gave a warm smile.
As we were eating dinner this evening, out of the blue my mom says, "I noticed you are good at giving nice compliments." I was puzzled and she reminded me of the Sam's Club conversation. "You made that boy very happy and he will probably go home feeling very good."
Mind you, though I like to let people know I appreciate what they're doing, I have also let them know my displeasure. It was also at Sam's Club at their photo center where I was trying to figure out how to upload my photos to a certain size that the young girl at the counter actually rolled her eyes when I came back for further clarification. I stewed about it and when the photos were developed I told her, "I would like to give you a bit of advice. When you rolled your eyes the way you did earlier, you made me feel badly and it really angered me. I would be careful because not everybody would just let you know this as I have." She was all a flutter and told me that she was not rolling her eyes about me but something else all together after which she could not have been nicer.
At another place on another day, Home Depot this time...my husband and I waited 45 minutes for somebody to show up in the window decor area so we could place a rather large order. When she finally showed up, her attitude was brusque because we may have cut short her time with her boyfriend who followed her in. As nice as we tried to be, she was not rude, but decidedly unfriendly. I ended up using my "teacher voice." I know you teachers out there know what I mean. This changed her attitude and she was much better.
But by golly! Why did I need to do that? On the other hand, aside from these two young girls, everybody else we've ever had contact with in the island shops and stores have been just as wonderful and friendly as could be. I guess it's in comparison to all the other beautiful people we see that these two girls stood out as being inconsistent with the aloha spirit which I've come to expect.
I guess it's rather nice that we're living where we expect this.